Sometimes the e-Resident card, and more specifically the reader, does not work as well as it should. This is more frequent in the browser, when it comes to entering sites such as the Tax Office website or when signing a document.
If it happens to you, try the following solutions, from top to bottom, one by one, until one works.
- Try to move the card, make sure it is well placed (with the chip facing up), and that the chip reader is directly on it. Check that the light is on, and try again.
- Remove the card from the reader and reinsert it.
- Restart the browser and try again
- Try another browser (Chrome, Firefox, Safari, Opera …), but remember to have installed the appropriate plugins.
- Restart the computer
If nothing works, you better get in touch with the e-Residency technical support here.